My complaint:
I am writing to dispute a charge of £69.99 to my bank account on 4th of April 2022 by your company Opodo Limited, registered office address 26-28 Hammersmith Grove, London, W6 7BA. The charge is a fraud because all that I did was buy a ticket from London to Edinburgh in January 2022, that is the only service I requested.My bank Sort code is 309009 and account number 61620160 . My account statement shows that an automatic payment was made to Opodo Prime. However this payment was unauthorized.I removed my bank details from your website immediately after my payment was approved. I would like to know how you accessed my bank card and how you were able to debit my account. I did not ask you to charge my card, you took advantage that you have my bank card details and debited some cash without my authority. That is criminal.
I am requesting that the error be corrected, that any finance or other charges related to the disputed amount be credited to my account, and I am requesting that you clearly advise me on the payment for £69.99.
I have taken the time to go through your https:www.edreamsodigeo.comwp-contentuploadssites19202105Responsible-Business-ConductFY21.pdf and a privacy policy which you have clearly violated. Having googled your organisation I realised there are lots of other people who have had a similar encounter and have their accounts debited in a similar way and feel that it is a habit that needs to be stopped by informing the Financial Conduct Authority, consumer protection office,national trading standards, ABTA and civil aviation authority.
Please correct the error on my account ly. If you need to contact me you can call me on 263772278161 I am currently in Zimbabwe.
Regards
Engineer Jacob Kudzayi Mutisi
Suggested solution:
Refund me
