Opodo complaint: Denied boarding flight with son. Opodo repeatedly accusing me for no show.
Filed 27 Oct 2021 by Dorothea
I bought a ticket for myself and my son through Opodo on the 27th September 2021. My son fell ill and I tried to make contact to postpone flight but no answer despite I stayed on the chat. We got negative PCR tests and travelled with a booked taxi valued 50 GBP to zLondon Heathrow airport on 22 October 2021. CCTV will show that we were at the desk to collect our boarding passes. We were denied boarding because my son, 13 was not vaccinated. I accessed the chat on 22nd October 2021 and asked Opodo to request a refund. They did nothing. They sent me an email at 1.26 am to say that the airline rejected the refund due to NO SHOW. I had to stay at Double Tree by Hilton for GBP 105. The return flight of the ticket 30th October 2021 is in 4 days time.
Report
Discussion
0 comments
No comments yet. Been through something similar with Opodo? Start the discussion above.
More Opodo complaints
View all 175denied refund because of airline mistake
I need your attention on my refund issues . I booked a flight from Birmingham UK to Chennai India on…
Flight change
I have tried for weeks to change my flight and keep being told they need to check with the airline…
Over charged
GBP 382.23 Total intermediation fees invoiced by Vacaciones eDreams S.L.U. Total amount GBP 79.20 GBP 0.00 GBP 79.20 VAT VAT…