Our sentiment meter has identified a 33% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on May 7, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Wendell_1973 on 23 September 2022 about Instacart.
I'm a 73 year old with mobility problems who has successfully utilized Instacart's shoppingdelivery services as my major shopping delivery service for several years. This complaint is regarding the delivery order I placed on Saturday, Sept. 17th, that was scheduled... Read more
I have been an instacart customer for years. Today I went to place an order and was informed that I had 2 $15.00 coupons one to use today. According to the add it can be used for purchases over a... Read more
Complaint from gr33nmusic on 05 September 2022 about Instacart.
Usually Instacart does a wonderful job when purchasing and delivering my food. Usually. Still they will on occasion screw up. They have been really messing up over the last couple of days. I received texts from the shopper saying they... Read more
Complaint from randyfromm on 05 September 2022 about Instacart.
“Since we received a high number of order issue reports from your Instacart account, we can’t approve your refund, credit, or redelivery request at this time. “-Instacart Dear Celestina from Escalation team, In the time that I have been enrolled in the... Read more
Complaint from Tnikkig on 03 September 2022 about Instacart.
I completed a $40 batch this evening. Once I checked out I hit start delivery as always. It took my phone 10 minutes to transition to the address. I had to cut my phone off a couple times in order... Read more
Complaint from Palfaro89@gmail.com on 02 September 2022 about Instacart.
Instacart shopper support team was horrible. I called via the app because now we can’t even call and I explained that Walmart had no bags Instacart team said that it wasn’t their problem and that they could cancel my order... Read more
Complaint from Meaganj2022 on 29 August 2022 about Instacart.
My account was wrongfully deactivated by instacart! They said I violated a policy that I did not violate! They would not do anything about it and we’re very rude when I approached them with the situation. Read more
Complaint from stevenelowe@msn.com on 12 August 2022 about Instacart.
1) person delivered groceries to wrong address, and 2) she placed multiple bags of groceries leaning against screen door, which made it difficult to open the door since screens doors always open to the outside not the inside. Read more
Complaint from 180RonWB on 06 August 2022 about Instacart.
On August 5, I ordered and paid for Shoprite products which were supposed to be delivered and left on our front porch at 180 Union Street. Montclair NJ. Instacart says the order was delivered . Nothing was. I am furious and... Read more
Complaint from MSJDSEXTON on 05 August 2022 about Instacart.
Placed a temporary hold of $185 when the order was $158. I understand that process, however my statement is now showing double charges of $185 each ($370) for a $158 and they are saying its only temporary however, they are... Read more
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