Instacart complaint: NEVER RECEIVED MY FULL ORDER

Usually Instacart does a wonderful job when purchasing and delivering my food. Usually. Still they will on occasion screw up. They have been really messing up over the last couple of days. I received texts from the shopper saying they couldn’t find certain items, and to choose replacements. Well my order contains both.

When they arrived yesterday they never used my intercom to get into my building. Then they didn’t knock. I received a text saying my my food had arrived, so I opened my door to visit my lobby. I encounter my shopper. He wasn’t the same person pictured. They appeared very surprised to see me. I had purchased $90 worth of food. He only had two bags. It should have been about four or five bags, When the left, I looked through items. Every high priced item was missing, including the ground beef, hotdogs, won tons, plus a lot more. $40 was missing of my order in total. I wrote them, and never received a reply.

This afternoon a neighbor knocks on my door. He says that I have food in the hall. It wasn’t there yesterday. It is still not everything I had ordered. It included a pound of ground beef and hotdogs. I know it was delivered today, but have no idea when. Again Instacart never knocked, and I’ll be damned if I eat it. It was lukewarm. and could have been sitting there since 8:00 a.m.
I phoned Instacart yesterday, and after getting hung up on twice, they agree to reimburse me $40. I get an email saying it will take 5 to 10 days to get my refund. YES, 5 TO 10 DAYS.

This is just a guess, but the driver probably never knocked, thinking he could get away theft, and claiming I never answered the door. Then he could say a neighbor stole my food. Then if my complaints taken seriously he could claim that the person pictured was at fault not him. Sure I was finally refunded, after calling twice, but WTH.

These are items I never initially received.

Ball Park Bun Size Beef Hot Dogs, Easy Peel Package (14 oz) 
Refunded 1 
-$6.49

Kraft American Cheese Slices with 2% Milk (14.7 oz) 
Refunded 1 
-$6.19

Fresh Gourmet Wonton Strips, Authentic (3.5 oz) 
Refunded 1 
-$3.99

P.F. Chang’s Signature Pork Dumplings (8.2 oz) 
Refunded 1 
-$4.49

SB Australian Grass-Fed Ground Beef (16 oz) 
Refunded 1 
-$9.49

RED BARON French Bread Singles Pepperoni Pizzas (10.8 oz) 
Refunded 2 
-$8.58

The items that came this morning include

Ball Park Bun Size Beef Hot Dogs, Easy Peel Package (14 oz) 

-$6.49

Fresh Gourmet Wonton Strips, Authentic (3.5 oz) 
Refunded 1 
-$3.99

SB Australian Grass-Fed Ground Beef (16 oz) 
Refunded 1 
-$9.49

The meat was lukewarm, and there is no way in hell I’m going to eat any of it.

I also never ordered 2 boxes of tea or 3 yogurts. I only ordered one box, and two yogurts He said he couldn’t find the initial brand I ordered, and the additional were replacements.

He also didn’t knock, and looked very surprised to see me yesterday. He was probably planning on using the excuse, that my items were stolen, so he could steal the food.

You make mistakes every week. I told you that if this occurred again I was canceling.

Unless I receive ation tat this guy loses his job, I am not using you anymore. I have already left complaints on Facebook, Twitter, Instagram and Quora BTW.