Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Pamzah01 on 22 November 2022 about Instacart.
IF YOU MARK ITEMS DO NOT SUBSTITUTE, THE SHOPPERS AT INSTACART PAY NO ATTENTION. THEY OBVIOULSY BUY WHAT THEY WANT, NOT WHAT THE CUSTOMER WANTS. THIS HAS HAPPENED TO ME 3 TIMES IN A ROW, WHERE I... Read more
Complaint from pkuhn on 21 November 2022 about Instacart.
I received an email from Instacart reminding me to use my $15 creidt before it expired. There was no expiration date mentioned. So immediately,I placed an order with Harps Foods. However, the $15.00 didn't show up off my order.... Read more
Complaint from LindaV1946 on 21 November 2022 about Instacart.
I SUBMITTED MY LIST OF ITEMS TO SMITH'S ON RAMPART BEFORE 8 AM TODAY 112022 I REQUESTED DELIVERY TODAY BETWEEN 3-5PM I RECEIVED TEXTS MESSAGES EMAILS CONFIRMING MY ORDER I RECEIVED MORE MESSAGES SHOWING THE ITEMS THAT I ORDERED, MINUS A... Read more
I ordered from wal mart Instacart yesterday afternoon was told delivered by 630 pm by Samantha was on the phone with her for 2 hours at around 800 Louis was redoing the order no response from Samantha so... Read more
Complaint from Chassityk on 04 November 2022 about Instacart.
I’ve ordered from Instacart October 15th 2022 and haven’t received my order. I can’t begin to explain how unprofessional Instacart has been with handling this issue. I’ve reached out over 5 times and each complain has been on the phone... Read more
Complaint from Speak and Spell on 02 November 2022 about Instacart.
How do you actually get proper customer service from Instacart, not just cut and paste responses? They blocked two of my accounts mid-order despite there being no previous issues and failed to explain what happened - I use VPN, was... Read more
Complaint from bjbcherub on 01 November 2022 about Instacart.
I have placed many orders for Binny's, through Instacart, up until 3 weeks ago. After I selet my order, I go to checkout, verify all information and then go to Place Order and receive the following message: ... Read more
On 9-28 I ordered $110.00 in groceries to be delivered and they were not delivered. I want a refund of $110.00 since that is what Instacart said would happen. kathmarl@hotmail.com, 719-994-7918. Read more
Complaint from Epajea on 24 September 2022 about Instacart.
Ok thiscompany is bad bad service when they deliver food for you never return your money even when the orders come incomplete from the store always. Never arrive with Read more
Complaint from Done83 on 24 September 2022 about Instacart.
Over a month ago I was charged $43 as an error by the company. I have called and chatted with their customer service center and have been promised a refund that never comes. Each call is met with more lies... Read more
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