Instacart Complaint Sentiment: Neutral

Our sentiment meter has detected that Instacart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Instacart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Instacart complaint process

Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Instacart?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Instacart complaints chart

We have received 43 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.

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Instacart complaint statistics

Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

354
Total complaints
353
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 354 ratings

How to contact the customer service of Instacart?

Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-246-7822
Contact form:

You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Instacart reviews: (354)

Authentic experiences shared by our community for your benefit.

problem with delivery

Complaint from loudgy on 18 December 2022 about Instacart.

I have been using instacart for the last year on dec 15 it is a paid account on dec17 my account is closed due to fighting about id for beer delivery which was accepted on dec 3 and 8 not... Read more

Comments: 0
Rating:

Delivery Person Didn't Get All Items

Complaint from zwep123 on 12 December 2022 about Instacart.

Seth, the delivery guy, missed 6 items I ordered, yet I was charged for them. I'm sorry I tipped him $20 in cash. King Soopers gave me a $20 refund on my loyalty card. ... Read more

Comments: 0
Rating:

SMASHED MAILBOX

Complaint from CLMonroe831 on 06 December 2022 about Instacart.

On December 2nd a Instacart Delivery Driver ran over my mailbox 📫 and didn’t even come back after I messaged him! I filed a complaint with Instacart which included pictures and a statement and they said that they couldn’t find... Read more

Comments: 0
Rating:

Joel the ass

Complaint from Nzazzini on 24 November 2022 about Instacart.

Yesterday was my kids birthday i ordered uncle guiseppi 3 day before because i want stuff early. I saw this working joel was going i kept texting where would that order 7 messages later nothing. Then he block me so... Read more

Comments: 0
Rating:

Dealing with a human

Complaint from D.T. M. on 23 November 2022 about Instacart.

Want to cancel an account I had thought I cancelled a while ago. Their site makes it almost impossible to actually talk to a human. Have had to reset my password several times and still haven't been able... Read more

Comments: 0
Rating:

INSTACART SHOPPERS

Complaint from Pamzah01 on 22 November 2022 about Instacart.

IF YOU MARK ITEMS DO NOT SUBSTITUTE, THE SHOPPERS AT INSTACART PAY NO ATTENTION. THEY OBVIOULSY BUY WHAT THEY WANT, NOT WHAT THE CUSTOMER WANTS. THIS HAS HAPPENED TO ME 3 TIMES IN A ROW, WHERE I... Read more

Comments: 0
Rating:

$15.00 credit

Complaint from pkuhn on 21 November 2022 about Instacart.

I received an email from Instacart reminding me to use my $15 creidt before it expired. There was no expiration date mentioned. So immediately,I placed an order with Harps Foods. However, the $15.00 didn't show up off my order.... Read more

Comments: 0
Rating:

TOOK MY FOOD TO WRONG ADDRESS

Complaint from LindaV1946 on 21 November 2022 about Instacart.

I SUBMITTED MY LIST OF ITEMS TO SMITH'S ON RAMPART BEFORE 8 AM TODAY 112022 I REQUESTED DELIVERY TODAY BETWEEN 3-5PM I RECEIVED TEXTS MESSAGES EMAILS CONFIRMING MY ORDER I RECEIVED MORE MESSAGES SHOWING THE ITEMS THAT I ORDERED, MINUS A... Read more

Comments: 0
Rating:

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