Instacart complaint: Delivery Order Complaint – Disrespect and poor assistance rendered elderly Subscriber

I’m a 73 year old with mobility problems who has successfully utilized Instacart’s shoppingdelivery services as my major shopping delivery service for several years. This complaint is regarding the delivery order I placed on Saturday, Sept. 17th, that was scheduled to be delivered at approximately 9:00am yesterday, Wednesday, Sept. 21st. because of the unprofessional manner my order and I were treated.

1. On Tuesday, Sept. 20th I received an email notifying me that my order would be ready for pick-up on Wednesday, Sept. 21st. Knowing that I’ve never placed an Instacart order from any store served by Instacart to be picked up, I called customer service to notify the representative that the order was to be delivered to my home on Hanna Avenue in Tampa and not picked up from the store. Since I was on the phone with customer service, I add several additional items to the order.
2. On Wednesday, Sept.21st. the date my order was scheduled to be delivered at 9am, I waited until 11:00am before calling Instacart customer service the second time to check on the status of my order. The customer service representative service told me that a new shopper would be assigned to my order and it would be delivered later Wednesday afternoon.
3. While waiting for the order to be delivered Wednesday afternoon, I received a receipt around 1:00pm and noticed that the items I had added were not included with the order. After waiting much longer than it should have taken for the shopper to arrive, I called Instacart customer a third time to see if the shopper was enroute to my house.
The customer service representative informed me that my order had been delivered. Upset because I hadn’t received the order, I told the customer service representative my order had to have been to the wrong address because it hadn’t been delivered to my house. Hearing that, the customer service representative informed me that my order had been delivered to an address on Busch Blvd. Hearing that the items I needed for dinner had been delivered to the wrong address upset me, nothing that had occurred with my order more than the audacity of the customer service representative who suggest I leave my house and go to the address on Busch to retrieve my order from where it had been erroneously delivered. Of course, I informed him that I was not about to go to a stranger’s house to get my order that had been mistakenly delivered to the wrong house. At that point, the customer service representative offered me a $10 credit on my next order and told me a new shopper would fulfill my order.
4. Upset and feeling totally disrespected, I called Instacart customer service a fourth time to request that my order be canceled and money refunded because Instacart isn’t the only grocery shoppingdelivery service in Tampa. I’m still very upset with the manner this order was handled.