Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Maggie Dooley on 01 August 2022 about Instacart.
I ordered whole cashews yesterday. We noticed late last night that I didn't have cashews. I checked again today that they weren't not here. I called the help line for people over 60. They said this... Read more
Complaint from Laceypalmer on 29 July 2022 about Instacart.
Hello , my name is lacey palmer number 8132973203 and I recently purchased $385 worth of groceries from BJ’s wholesale foods. The shopper claimed to have had issues with my card it wasn’t going through so she couldn’t complete my... Read more
Complaint from Mjohns79 on 26 July 2022 about Instacart.
I have been a member with Instacart for a year or so and pay A monthly service fee of $9.99 a month. With every order that I have placed I was unaware that I was being charged an extra service... Read more
Complaint from debmarla1@gmail.com on 26 July 2022 about Instacart.
I received 4 emails in a row stating that I had disputed 4 charges with Instacart using a credit card I do not own. I of course called immediately and while I was on the phone with the Instacart agent... Read more
Complaint from harrobg1@gmail.com on 24 July 2022 about Instacart.
I am disabled and was told I could use EBT at Sprouts in Castle Rock. The system at Instacart has a glitch and they have blamed it on my card. NO . I spoke with human services and EBT. I... Read more
Complaint from Mrs Parkee on 19 July 2022 about Instacart.
My radiator on my truck cracked in middle of a delivery. I communicated with support about my incident and finished shopping and delivery. And ended up getting fired in the mist of another drop of for running behind. Read more
Complaint from Sumaiyah on 18 July 2022 about Instacart.
I placed an order 43.87. they took 70. It overdraft my account. I called and chatted but was told I authorized it and it will take 5-10 business days to refund. I live on SSDI. I authorized the purchase but... Read more
Complaint from Bryanhuertas16 on 16 July 2022 about Instacart.
The situation was that Instacart sent me to a Walmart which was out of my way far away from my house and I cannot complete order because Walmart does not accept Apple Pay I later called Instacart and the customer... Read more
Complaint from MrsA2 on 09 July 2022 about Instacart.
3rd time a situation like this has happened but today was the exception 😡 I was in the middle of shopping for a customer almost done when all of a sudden I get an that my batch was... Read more
Complaint from memacita on 24 June 2022 about Instacart.
On June 17, 2022 I ordered with Smart and Final using my Visa card. When the items were delivered the receipt showed that a Master Card was used in the amount of $73.91....I do not have a MasterCard. ... Read more
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