Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from nataliec on 10 June 2022 about Instacart.
i personally loved shopping for instacart before and really enjoyed the benefits given and did it as my summer job as a college student, however they have recently updated the app and i am extremely disappointed. now, i barely... Read more
Complaint from dlstark123 on 08 June 2022 about Instacart.
Instacart charged me $75 more than the store charged as I asked the shopper for a paper receipt. There response is that the store charged more, which is on the receipt that they did not. One of the items was... Read more
Complaint from David Lussier on 03 June 2022 about Instacart.
How can an order of 5 things at a CVS get screwed up. I’m missing the item I really needed. Sick in bed and I wanted something cold. So what happened…the guy decided he’d keep them for himself? I’m really... Read more
Complaint from Donnakoluch@yahoo.com on 02 June 2022 about Instacart.
I had saved a lot delivered to my house may 23rd. I was notified I would be temporarily charged $80.00. The actual bill was $73.00. Both amounts were taken out of my bank account. Instacart owes me $80.00. Read more
Complaint from andrecharles1698@gmail.com on 31 May 2022 about Instacart.
May 17 My fiance and I placed an order of groceries due to our car not working. We placed the order under priority and paid top dollar for a tip. It took 6 12 hours for the order to be... Read more
I sent several messages to agent requesting income Verification And I have not received any reply. Read more
Complaint from bxsilverstreak on 19 May 2022 about Instacart.
I get it everybody has to make money, but what I complain about the fees that are charged to use your service. I just got my groceries and the shopper left the store receipt in the bag and I was... Read more
Complaint from yulanzxy922@gmail.com on 15 May 2022 about Instacart.
I was very angry with my order, after the shoper ed the information with me, she still bought the wrong item after I told her that she chose the wrong item. However, when I reported this to the APP, it... Read more
Complaint from Tasha81 on 11 May 2022 about Instacart.
For the past week, I've had orders that either claimed they haven't received products or products were damaged. Which then causes a lower rating. When speaking with Instacart, this is unable to be removed. I find it a little unfair... Read more
Complaint from kerryt on 09 May 2022 about Instacart.
I received a one star rating and contacted Instacart to see if they could tell me why because there was no issue showing on the app. A representative told me a customer stated that they never received their order and... Read more
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