While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about AliExpress over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with AliExpress? Submit your AliExpress complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of AliExpress.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional AliExpress complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 73 complaints about AliExpress over the last 12 months. The graph below shows a monthly breakdown.
Curious about AliExpress's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of AliExpress. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to AliExpress through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from albi99 on 06 November 2021 about AliExpress.
Hello, I ordered a T-shirt (US $ 12.68 worth), the shipping company failed to deliver it, so they sent it back to the seller. I opened a dispute to ask for a refund, and you wrote this: Having checked all of your... Read more
Complaint from wapemaca on 04 November 2021 about AliExpress.
Several employees of AliExpress gave me the ation of a refund. But nothing happens. I am still waiting for my refund Read more
Complaint from Ae905968 on 24 October 2021 about AliExpress.
Ordered a battery, tracking shows it was delivered. After checking it shows delivery address is 300miles away. Got no help off seller, no help off AliExpress. All just a con. Sellers reviews show 100s of buyers saying the same. Sent... Read more
Complaint from jameel on 17 October 2021 about AliExpress.
My issue is back to 02-08-2020 when i summited order in aliexpress to purchase some staff of 775 $ but unfortunately the shipment was late and regarding that i applied for refund as attached i contacted them many times they... Read more
Complaint from Tiav Rita on 18 September 2021 about AliExpress.
My order for six items on tracking No NG001417946R was delivered on 15092021,but only Five items were delivered to me , I placed and paid for six items on my order tray but the item bearing order 8137044001691125 for 3475D-4295D... Read more
Complaint from Angelina Clawson on 15 September 2021 about AliExpress.
I did not receive my package from Ali Express and even though I have provided proof umpteenth times via the dispute and also customer service I can get no further, it had been delivered to the wrong address but the... Read more
Complaint from T. on 11 September 2021 about AliExpress.
Some items have a Surprise AliExpress Coupon for 3€ . When you click on it, it shows the word added; but the price at checkout doesn't reflect the coupon discount (see image attached). I opened a dispute but they didn't even... Read more
Complaint from lorrainemckay600@yahoo.com on 05 September 2021 about AliExpress.
I had ordered two radmi phones but was sent two inferior older phones..I have sent numerous messages to Ali express and to the seller along with evidences...AliExpress did tell me not to worry that I would get a refund, I... Read more
Complaint from megawatti on 27 August 2021 about AliExpress.
Hello, I am contacting you about a non delivery of a new smartphone ordered and paid by me via Aliexpress on August 2 and till now not delivered despite several reminders.7 ID do Pedido: 8136174572383289 Ver Detalhes Data e Hora do Pedido: 10:39 Aug.... Read more
Complaint from lorrainemckay600@yahoo.com on 21 August 2021 about AliExpress.
I ordered two radmi phones from AliExpress but was sent two inferior phones wherein the ram was not as described,the battery was separate and all new phones have built in batteries ..on numerous conversations to customer service I continually got... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
