Complaint: Cheating with customers

on 06 July 2022 about AliExpress in category Retail Company

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

It is happened several times, that the item has been canceled by themselves without any solid reason and the amount is always getting less then the total amount ( always getting less return payment around 10 to 15 dollar each cancellation)
I am always ordering the items after ing the availability with the seller, but even after a week or twice later we will come to know that the order has been canceled by themselves and the money will be returned.
Attached the payment description below,

Sun, Jun 26, 4:56 PM
Purchase of AED 765.37 with Debit
Card ending 7068 at aliexpress,
London. Avl Balance is AED
7,903.26. Pls refer stmt for exact
amt.

Today 6:26 PM
Dear Cardholder, a credit refund of
amount of AED 718.58 is notified by
merchant aliexpress, London and
will be processed upon validation
receiving ation.

This is the resent case, there is many cases, at least more than 5 cases, and it is keep repeating.
Why the payment always getting less?
What is the wrong with the customer?
Why After waiting two weeks getting disappointing message from the seller and amount also getting less?

Attached the seller message one by one, and
I ed twice before ordering the item With this seller
Below attached recent case reference

10:46
4G
DH Digital camera parts sto…
Active 6h ago
1406 13:15
US $202.00
Original Main circuit Board
MotherboardPCB repair Parts.
Read
hi
Read
do you have this item?
Read
is this working properly?
Read
yes
Follow Store
Type your message.

10:46
4G
DH Digital camera parts sto….
Active 6h ago
Alibaba Translate
hi
Read
do you have this item available?
Read
is this working properly?
Read
1406 13:47
yes
Yes
Alibaba Translate
2606 16:57
Order information
If you want to change your order info, leave a
note to the seller. Your requests cannot be
guaranteed – but the seller will do their best to
meet your needs.
8151704597728223
1 item(s)
Total: US $202.00
Follow Store
Type your message.

10:40
4G
DH Digital camera parts sto…
Active 6h ago
guaranteed – but the seller will do their best to
meet your needs.
8151704597728223
1 item(s)
Total: US $202.00
Name
lijo joseph
Phone number
(971)557238853
Address
16 B Street, Karama Centre, C
block, 2’d floor, flat – 210 , P.O. Box
No.126267(Dubai) , Dubai Central
Post Office.,, Dubai, Dubai, United
Arab Emirates, 126267
Leave a note
08:40
亲爱的买家,物流商退回了包裹,无法送
it
Dear buyer, the logistics provider has
returned the package and cannot
deliver it.
Alibaba Translate
Follow Store
Type your message.

I need to get back the full amount what I paid or I need to get the item on time because I ordered the item after ation with the seller.

Attached the profile details below also attached the print screen of all the bad experiences with the sellers. Check the photo and video.

lijo joseph
Mail I’d- [email protected]
Phone- 0557238853

Suggested solution:

Did not resolve

Cheating with customers
Cheating with customers
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