While some customers may still be encountering a bad experience, our sentiment meter has detected a -67% decline in complaints about AliExpress over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with AliExpress? Submit your AliExpress complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 73 complaints about AliExpress over the last 12 months. The graph below shows a monthly breakdown.
Curious about AliExpress's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of AliExpress. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to AliExpress through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tretas on 20 August 2021 about AliExpress.
Ordered via app an eye-patch. Trusted them to deliver and details are : Order ID: 60e85fa5f0625eba14f62d39 Shipping Address: Steven Hulme Rua das Palmeiras 16, Casais Brancos Atouguia da Baleia, Peniche, Leiria 2525233 Portugal Cosplay Pirate Monocular Eye M... Store: what be you wanna be Quantity: 1 Color: Black Size: adjustableelasticband Status: Preparing to Ship Your... Read more
Complaint from Irshad javed on 01 August 2021 about AliExpress.
Order id:8134621961348867 I have booked order online through ali express. But not arrive on given address. Address: Advent health care center overland park 6501 W 75th St, Overland Park, ks66204 ... Issue.. My parcel deliver on Springfield Gardens.. I don't know why deliver here..... Read more
Complaint from Bitten on 26 July 2021 about AliExpress.
Aliexpress indicates that items have arrived in destination country but this is not true. When a refund request is made, Aliexpress is denying such refund and say that item has not been picked up! Read more
Complaint from st8amh@gmail.com on 11 July 2021 about AliExpress.
I bought a media device for my car on Aliexpress on 2252021 . I have been expecting my parcel till now , never received. tracking number shows was delivered on 1162021 . I got a letter from my local post... Read more
Complaint from glenis on 30 April 2021 about AliExpress.
order missing said i dont have a order but have taken money from my bank dont have a order number Read more
Complaint from TIFFLEVERETT on 08 April 2021 about AliExpress.
I found a picture of my son being used for advertisement of a sponge brush on Linda Se's store without my permission or authorization. Read more
Complaint from H.J.Roosenhoogh van Weleveld on 30 November 2020 about AliExpress.
About six weeks ago i did complain about two sellers,one did send the wrong item and the other is not dealing anymore.After ending the dispute with both they did agree for refund so i contacted you by Eva,did give my... Read more
Complaint from Beabigirl on 28 August 2020 about AliExpress.
This is my order number 8013254593187760 I have consistently reached out to aliExpress but no information to where and why my package has not been delivered. I received a message that my dispute was final but I still don’t have... Read more
Complaint from dianaguilamo on 08 August 2020 about AliExpress.
I must say that the experience was terrible, first the seller told me that the complete package would not arrive, that articles would be missing, then the package never arrived, but it was reported that it had been delivered, when... Read more
Complaint from Weihong Trading Company on 31 July 2020 about AliExpress.
I ordered a case of Quilted Northern toilet paper on April 1st 2020. On July 22 I received 2 packages of very small rolls of T.P. with a bunch of Chinese writing on it which I do not know what... Read more
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