AliExpress complaint: No refunds when items don’t arrive

Name: No refunds when items don't arrive
Item: AliExpress
Author: John

Open 26 Jul 2021 154 views Retail Company

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Filed 26 Jul 2021 by John

Aliexpress indicates that items have arrived in destination country but this is not true. When a refund request is made, Aliexpress is denying such refund and say that item has not been picked up!

AliExpress complaint: No refunds when items don’t arrive — Photo John uploaded with this complaint

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Case details

Status: Open
Company: AliExpress
Filed: 26 Jul 2021
Desired resolution: Solve the issue!
Problem: Refund denied for items that never arrived
About: online order

Progress

Filed
Company notified
Company replied
Resolved

26 Jul 2021 Complaint filed and published
26 Jul 2021 Message from Bizzy: we notified AliExpress about this complaint.

See all 237 AliExpress complaints

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