Skip to content
File a complaint
File a complaint

AliExpress complaints

AliExpress complaint: Ongoing dispute for over 8 months

Open 104 views Retail Company
File your AliExpress complaint How does Complain.biz work?

Filed 24 Sep 2022 by Aisha

Hello
I made an order back in Nov 21 for a custom made dress and a cape for a wedding but the seller did not send it on time I tried contacting customer service for over a month so I cancel the order but no help was received and then when order was over due the seller said the factory was on fire I contacted customer service again to cancel again but the seller sent the order to another country then customer service allowed me to open dispute because the seller was dishonest and then the seller sent an unwearable dress and never sent the Cape the dispute since then (15012022) still not processed with technical issue it’s been over 8 months and never get anything but fake promises it will be solved soon for my loyalty as a customer for over 10 years this is absolutely not professional or acceptable

AliExpress complaint: Ongoing dispute for over 8 months
Photo Aisha uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with AliExpress? Start the discussion above.

More AliExpress complaints

View all 237

Wronged by AliExpress too?
Make it sting!

Launch complaint