AliExpress complaint: Aliexpres doesn’t pay my refund

Dear Aliexpress.

Order ID: 8158925169091810Copy
Order placed on: Dec 1, 2022
Payment method: PayPal
Top New Future Store
USB3.0 Pen Drive for iPhone 7 iPad iPod iOS Android Type C Phone Metal OTG iFlash USB Flash Drive 128GB 256GB 512GB 1TB PenDriveSilver, 256GB
￡12.90×2
15 days delivery 15 days delivery
Total ￡30.03

I would like to make an official complaints on 2 points that I strongly believe you have let me and many of your customers down on both points

1) although I have returned my non-working faulty item weeks ago and provided the receipt for tracking postal receipts I advised by your customer service, so far I have received NO refund for the faulty items and NO refund for the return shipping cost! i have spent hours and hours chatting to your incompetent, unhelpful and hindering customer service and not getting anywhere. I have copy of all my chats, agent’s names and full copy of HOURS AND HOURS of unhelpful chat history, which will happily can forward them to you if needed.

I bough this faulty item from Top Future Shop and not received my refund (£30.03 £9.70 for return shipping total of £39.93) from aliexpress yet,

i would like the IMIDIATE refund of £39.93 to my PayPal account.

please find photos of the detail of my order and return shipping.

Regards,

Mrs Paydar