AliExpress complaint: AliExpress doesn’t honor its own coupons
Filed 11 Sep 2021 by Tereza
Some items have a Surprise AliExpress Coupon for 3€ . When you click on it, it shows the word added; but the price at checkout doesn’t reflect the coupon discount (see image attached).
I opened a dispute but they didn’t even read it; they sent it to the seller, as if it were about a seller’s coupon, and the seller didn’t agree with it. The dispute was then escalated and arbitration decided I didn’t have the right to any refund. It’s as if their own coupon is not their responsibility.
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