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AliExpress complaint: They stole over $1100 from me then ignored me and didn’t bother with my dispute or appeal!

Open 89 views Retail Company

Filed 28 Jun 2022 by Andrew

Back in December I had ordered a wind turbine for $1113.75 and after a very large delay and other issues with the seller he finally gave me an expected delivery date but still didn’t provide any shipping info and so when that date (March 10th) came and passed and I didn’t receive my order after multiple lies and deceptions from the seller I then being fed up with that behaviour I filed a claim to get my money back and so that started a very long back and forth with AliExpress, the seller and myself. During this dispute the seller tried to even claim that I signed for the order! But then couldn’t produce any type of proof of that lie but eventually he had submitted a name of the shipping company that was different from the first company that he claimed ( first he said fedex and then it became purolator ) and then I was requested by AliExpress to get a letter or something from the shipping company ing that it was stolen or whatever happened to it because the sellers evidence started to say it was delivered and when I tried to go online to get the evidence because my town doesn’t have a purolator official office or anything like that and so when I went online the tracking number I was given was incorrect and then that took a lot of showing all the sellers evidence to purolator’s people online trying to figure it all out and eventually it was concluded that the seller didn’t request a signature like he was supposed to so purolator left the package outside of the address it was supposed to be delivered to which is on the main trans Canadian highway without any notification or anything and so when I finally got this evidence that AliExpress wanted which even said that I was owed my money back from AliExpress because while all this was going on before I could get the proper tracking number the seller opened a case and came to a resolution with the shipping company to make themselves whole, and so when I finally got the requested evidence and then tried to send it to the dispute team their system magically decided to not allow me to upload it at all and I even had their customer service people trying to figure out the issue and they couldn’t get it to work either so I even started just showing them all the proof thinking I was going to be covered and everything was going to be okay. Well then hours after the last customer service person tried helping me with the upload which was supposed to be about 2-3 days left for me to respond well then right after that still having the 2-3 days I thought… the dispute was closed after dragging on from March till may. They closed it siding with the seller and I was going to get nothing and so I immediately started to open a dispute and every other day for about a month and a half I was getting through to different customer support who all said after seeing the evidence said that it was obvious that I was owed my money back and they said they would help as much as they could to get the appeal team to hurry up and get this resolved and then about 18 hours ago I received an email that said….

“ Hi SirMadam,

Thank you for contacting AliExpress.

According to the tracking information, the package has been successfully delivered. Please kindly get in contact with the local post office to get your parcel.

If you have not received the package, please kindly request an official statement from the local post office and provide it for us during the dispute so we can help you to solve it. Since your provide is out of time, we are sorry to inform that your appeal request was rejected.

Sorry for the delay and inconvenience caused by. Thanks for your patience and cooperation on this matter.

Have a nice day!

Thanks,
AliExpress Customer Service”

It’s like they didn’t even care to listen at all and this isn’t right and I won’t stop until I get my money back that I am rightfully owed!

AliExpress complaint: They stole over $1100 from me then ignored me and didn’t bother with my dispute or appeal!
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