AliExpress complaint: Product received was significantly below the advertised specifications
Filed 29 Jun 2022 by Greg
I purchased 30 18650 LI-Ion cells from Jouym Global Store on Ali-Express and received 20 of the 30 which missed the specs by 15%. I requested a refund for the unusable part and a prepaid return mailing label to return goods to China.
They outright refused and required that I pay the return shipping charges which amounted to over $75 up front for items which cost about $85. The seller made the claim he would bear the return shipping costs only after he received the item back, and then later refused to pay return shipping.
Ali express went through the automated dispute process and then did absolutely nothing to address the return shipping charges for an item which was not as advertised. So essentially, I had no recourse at all to even discuss this with a live Ali agent.
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