AliExpress complaint: Ali Express refused to refund a purchase I never received
Filed 6 Jan 2023 by Kimberly
I ordered three matching PJ’s for Christmas from Ali Express. The tracking number showed delivered. However, I never received the package. Ali Express requested proof that I did not receive it. Ali Express stated I needed a letter from my U.S. Post Office stating I did not receive the package. I went 3 times to my Post Office. I finally got a letter and emailed it to Ali Express.
I was still refused a refund due to the letter not having the official U.S. Postal Service seal. This was the first time I ordered from Ali Express. I am frustrated because how does one prove they did not receive something? And when I finally get a letter with a person’s name and contact number from the Post Office on the letter, it is not enough. I would like refunded for the three PJ’s that I never received. Thank you.
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