AliExpress complaint: RECIVED DAMAGED GOODS
Filed 15 Nov 2022 by Letitia
I bought a phone screen from Aliexpress. On receipt of the package I immediately took the sealed package to the Cellphone repair technician as my phone was in his possession. We opened the box and the new LCD screen was cracked and could not be used at all. I immediately logged a complaint with the Seller on Aliexpress and sent photos to him on the portal. He advised I needed to take the matter up with Aliexpress. I then logged my complaint with Aliexpress. I sent the same pictures. i was advised that I was not getting a refund as I needed to provide the waybill. I advised them that the package was sent to me with international shipping and I only received a tracking number, where the hell must I get a waybill. So in essence I paid for a broken LCD screen that I will never be able to use. I want my money back
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