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AliExpress complaint: Invalid Order and Dispute Handled

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Filed 20 Jul 2022 by Gabriela

Hello!

I would like to submit a complaint for the way Aliexpress handled my situation.

I ordered a wedding dress, I’ve payed 60 USD extra to be shipped with DHL COURIER, and I’ve received the wrong colour for the dress and the way of shipping was not DHL, was UPS which is waaay much less money.

I opened a dispute for this case and the final solution for this is to make a return and refund!

How am I supposed to make return??? No courier take my order with the payment at seller. They all said to me to pay now and the ship to china!

I am not going to pay another money!!! I already payed twice!! 1 for the WRONG DRESS, 2 for the SHIPPING DHL which was UPS actually.

So please, can I get some good agent to help me with this issue???

AliExpress complaint: Invalid Order and Dispute Handled
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