AliExpress complaint: World Pet Supplies Stor says not their fault for lost package (Buyer Protection means nothing)

I buy from AliExpress and have had successful purchases and not successful purchases. Sellers who don’t send their order or send a defective products, I have been able to open a dispute and get a refund. However, one seller World Pet Supplies Store who opened their business in November 2022 has been horrible. I bought in December 2022 and they said my delivery will be sometime near the end of February. When that day came, I still did not get my product. I have been communicating with the seller because my tracking was not showing movement since January 19th 2023. They said, because it arrived in , it is not their fault if an item gets lost. I opened a dispute and AliExpress agreed with the seller. I gave the tracking info showing it was not delivered and YET AliExpress said, that was not sufficient information. What other info can I give other than that? The seller even has a Buyer Protection that states, If you do not receive your product by 7f5 days or if the item is not as described, we will REFUND you. All a lie,. I even opened an appeal and AliExpress still thinks I don’t deserve a refund. It is April 5th 2023 and still I do not have my order. It is Disgusting, It is Dishonest the seller has lied about their policy. I am wondering if because I opened a few dispute (not intentional) that they think I am doing this as a habit. NOPE. I have had more successful deliveries. I want to warn others about this seller and NOT to trust them. They said it is not their fault if an item gets lost as long as it arrives in the home country. So hilarious. That is not a successful delivery. Just a word, contact your cc company for disputes that not being settled with AliExpress or the Seller from AliExpress.WORLD PET SUPPLIES STORE (do not trust this store)