AliExpress complaint: Made me ship defective product back to Chine then reneged on paying shipping charges
Filed 10 May 2023 by Marta
I purchased a product from one of their sellers. It came and was defective. I opened a case and went through their system. Their website clearly stated that seller was responsible for return postage. They MADE ME send the product back to China in order to get full refund. After almost 2 months they are giving me my money back and closing the case. BUT THEY REFUSE TO REFUND THE RETURN POSTAGE OF $47.90 which I had to pay to return the product in the first place. They just closed the case as final. Unbelievable.
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