AliExpress complaint: I was offered to send back a damaged product for a refund, but refund never arrived
Filed 14 Mar 2022 by Tyron
I received a damaged and faulty item. I asked the seller about this, and he said to ship it back. So we opened a case with Aliexpress, I sent back the item for a total shipping cost of EUR 17 which is half the cost of the product itself.
I was assured by the seller that the EUR 17 will also be refunded to me.
When Aliexpress stepped in because the seller stopped responding after I shipped my product, They said the case has been closed with a refund to me of the full AMOUNT but not with the return shipping costs.
I was frustrated.
Now around 2 months after, still no refund has arrived in my bank account.
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