While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 119 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Tavio24 on 17 September 2020 about Direct Express.
I filed a complaint with Direct Express over 2 months ago and have been unable to reach them reassuringly so about my money. I followed the steps they told after being informed of what to do after they'd already started... Read more
Complaint from Andrew Robinson on 16 September 2020 about Direct Express.
I requested money from the ATM @ above location, got a printed receipt, but no money Read more
Complaint from blocked from my benefits by direct express on 16 September 2020 about Direct Express.
my card broke in half and I have called several times to finally be told that yes a card has been mailed to me and that direct express will email me a tracking number. I never received said email. On... Read more
Complaint from FAYELEE2 on 16 September 2020 about Direct Express.
On 9-15-20 I called the Dispute Resolution Department to inform them that after 3-5 business days I hadn't received my copies of the documents that was used to determine the final outcome of the dispute investigation. After verifying who I... Read more
Complaint from Odiiehw6@gmail.com on 11 September 2020 about Direct Express.
2 of July 2020 I lost my wallet, my direct express card was in there.my social security and my SSI go on that card.Someone found it and took all the money $503 dollars off my card.lam 67 years old that's... Read more
Complaint from RStille on 06 September 2020 about Direct Express.
Yes I've tried to c intact direct express several times over and over since 4th of Sept when I couldn't locate my card wit a balance of 480$ on it and canceled my card through their automated line-- well... Read more
Complaint from Gsry on 06 September 2020 about Direct Express.
I lost my direct express card a couple of days ago been with them for 3,yrs now with no problems now there wanting a photo Id which is all good but out bmw closed due to the virus having problem... Read more
Complaint from Crystalgraue92@gmail.com on 05 September 2020 about Direct Express.
Direct Express disputed money off my debit card on the 3rd I want to get that money back Read more
Complaint from MikeO24 on 02 September 2020 about Direct Express.
My card was locked because I couldn't remember my password. I have tried and tried to contact Direct Express and I've been on hold for over two hours then I got hung up on. This has been going on for... Read more
Complaint from Heame075 on 31 August 2020 about Direct Express.
I had numerous fraud charges on my account and I men they had to had been at least 50 plus charges on my account that were not mine and that alone should have shown that was fraud and then when... Read more
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