Direct Express complaint: You let criminals steal my social security and stimulus check and now I have no money to pay my bills

I had numerous fraud charges on my account and I men they had to had been at least 50 plus charges on my account that were not mine and that alone should have shown that was fraud and then when I did all the steps to get it taken care of it was denied 2990.00 of fraud charges and this is all the money I had and now I call and direct express is supposed to have a new disputed department to redispute it and I wait on hold after getting transferred there every day for at least 8 hours of the day waiting for someone so I can redispute it even though I have had yalls customer service reps tell me I’m easing my time because it showed I check my account all the time and should have seen the charges and right away contacted them they also told me my dispute claimed weren’t valid and when I found out that they put one of my charges for 1500 dollars on the dispute that I didn’t dispute that really made me upset and I have a fax at home with the fax showing it wasn’t on there and I have asked 7 times for the reasons why my claim was denied to be sent to and have yet to receive it !! They are crooks and shouldn’t be able to handle people’s money especially people on social security !!