Direct Express complaint: Hold on account. Charges not authorized
Filed 1 Aug 2022 by Lindsey
I have been on the phone 4 hours straight. There was a hold on my account. For possibly someone else trying to get into my account. When in all reality it was me trying to access my account. Customer service has been absolutely no help. I just keep getting Sent to another person. They then tell me the same thing I was told before. My account would be open now that I provided all contact and personal information. My account is still on hold. I have hills to pay. I don’t have time to wait on someone to open my account. This is Ludacris. Someone needs to help with this situation.
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