Complaint: Access to help resolve a problem. Cannot get through to an actual person, on hold for hours then get hung up on.

on 02 September 2020 about Direct Express in category Payment Providers

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My complaint:

My card was locked because I couldn’t remember my password. I have tried and tried to contact Direct Express and I’ve been on hold for over two hours then I got hung up on. This has been going on for over a month now.

0 0 vote
Justified complaint?

Suggested solution:

Answer the dang phone and have them issue a new card and send it within 2 days.

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