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Direct Express complaint: homeless because of direct express negligence

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Filed 16 Sep 2020 by charles

my card broke in half and I have called several times to finally be told that yes a card has been mailed to me and that direct express will email me a tracking number. I never received said email. On the day the card was suppose to show up it did not. I called direct express to be told that my account has been frozen due to fraud and that I needed to speak to a fraud prevention person. I’ve been on hold now for an hour and a half. my rent is due by past due because of this and my landlord has lost her patience w me and this situation and is evicting me. I am now going to be homeless and w no income coming in. I am at wits end and need help. can you help me please?

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