Direct Express complaint: Dispute Resolution Department
Filed 16 Sep 2020 by Linda
On 9-15-20 I called the Dispute Resolution Department to inform them that after 3-5 business days I hadn’t received my copies of the documents that was used to determine the final outcome of the dispute investigation. After verifying who I was, I was transferred to another person who never got on the phone. I kept my phone on speaker for 2 hours as I did other things. So the next day I checked my mail, there was nothing from Direct Express.
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