Complaint: Dispute Resolution Department

on 16 September 2020 about Direct Express in category Payment Providers

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My complaint:

On 9-15-20 I called the Dispute Resolution Department to inform them that after 3-5 business days I hadn’t received my copies of the documents that was used to determine the final outcome of the dispute investigation. After verifying who I was, I was transferred to another person who never got on the phone. I kept my phone on speaker for 2 hours as I did other things. So the next day I checked my mail, there was nothing from Direct Express.

0 0 vote
Justified complaint?

Suggested solution:

Send me the information I requested, which is a copy of the documents that was used in determining the final outcome of the dispute investigation.

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