Direct Express complaint: Hard to Contact Customer Service

Name: Hard to Contact Customer Service
Item: Direct Express
Rating: 1
Author: BellM

Open 4 Apr 2020 353 views Payment Providers

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Filed 4 Apr 2020 by BellM

I’ve been trying to contact customer service for over a week now. I’ve been trying to get a replacement card. I had to send in two forms of ID. I been calling to see if anyone has received the information and I can’t get anyone on the line.

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Case details

Status: Open
Company: Direct Express
Filed: 4 Apr 2020
Rating: 1/5
Desired resolution: I would like to receive my replacement card to the facility that I am in. Maplewood Healthcare and Rehab here in Jackson TN
Problem: Cannot reach customer service about replacement card
About: replacement card
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

4 Apr 2020 Complaint filed and published
4 Apr 2020 Message from Bizzy: we notified Direct Express about this complaint.

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