Complaint: April payment was made but not to my existing account

on 04 April 2020 about Direct Express in category Payment Providers

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My complaint:

My April payment went somewhere other than my existing account that I receive VA benefits on. The missing payment was from SSI. I receive a payment from SSI and VA. These payments should have been placed on my existing account. I contacted SSI and they ed that the payment was sent out but not to me!

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Justified complaint?

Suggested solution:

Please retrieve payment and place payment on my existing account thank you

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