While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 13, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 117 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from BAM2592 on 29 September 2020 about Direct Express.
Back in March 2020. Someone stole money from me over 10 times. This time in September 2020. This time was 6 times. Its always overseas. I didnt get my money back Back in March but I got a new card.... Read more
Complaint from Bobby Trimble on 28 September 2020 about Direct Express.
An email was suppose to have been sent to me anywhere from 3-24 hours. This was done on 091820. I have not received an email yet. I tried calling the toll free number but I am unable to get through. Read more
Complaint from Addox 2013 on 26 September 2020 about Direct Express.
I woke up on the 1st checked my Direct Express cards and there were two charges on my card one for almost $100 each that I did not authorize. I called them immediately told them the problem told them that... Read more
Complaint from Markita on 25 September 2020 about Direct Express.
I found a dispute against the company that I order from on August 19 on that website is said all shipments will ship out 24 hours so I’m expecting my shipment to come out on the 20th or 21 August... Read more
Complaint from Ctucker77 on 25 September 2020 about Direct Express.
Sept 4 2020 I was charged 94.94 and 97.98 I waited 20 days going back and forth between direct express customer service and a keto pills company. I purchased pills that were not good quality from apparently a scam company... Read more
Complaint from ellicat on 24 September 2020 about Direct Express.
I called 1-866-6063311 to arrange to cancel getting my SocSec funds here and transferring to my checking acct permanently. I was told by both SS and my bank that the process first begins with usdirectexpress. I called several times and... Read more
Complaint from shermy on 23 September 2020 about Direct Express.
paid extra for expedited card now fedex lost it Read more
Complaint from wynneaka49 on 23 September 2020 about Direct Express.
I been trying to talk to a representative all day to activate my card no one answered Read more
Complaint from Alyforster on 19 September 2020 about Direct Express.
I filed a claim with direct express. I bought a pallet of Amazon returns. Its was drop and go., I was the last appt for the warehouse. I was strapping it down and notice glass everywhere. Went up to the... Read more
Complaint from Amyowen on 18 September 2020 about Direct Express.
Okay I had got a message saying that my card was suspended and then call them to well I have been trying for a week and cannot get ahold of nobody to resolve whatever issue they had with my card... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
