Unauthorized charge on my card
Complaint from robinsonlawrence90@gmai.com on 03 October 2020 about Direct Express.
There's a charge of 33 on my card unauthorized the charge from unclaimed money was authorize Read more
Direct Express complaints
Direct Express Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Direct Express complaint process
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Direct Express?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Direct Express complaints chart
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
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Direct Express complaint statistics
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
790
Total complaints
787
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
790 ratings
How to contact the customer service of Direct Express?
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Direct Express reviews: (790)
Authentic experiences shared by our community for your benefit.
My card won't work
Complaint from John J Rineer on 03 October 2020 about Direct Express.
Can't get my money out of the bank Read more
Activating card
Complaint from Sharable35 on 03 October 2020 about Direct Express.
I have been trying to activate my card for 2 days. I cant get a hold of anyone and when i put my social in it says cant access account at this time and hangs up. I need the money... Read more
Activating card
Complaint from Sharable35 on 03 October 2020 about Direct Express.
I have been trying to activate my card for 2 days. I cant get a hold of anyone and when i put my social in it says cant access account at this time and hangs up. I need the money... Read more
Activating card
Complaint from Sharable35 on 03 October 2020 about Direct Express.
I have been trying to activate my card for 2 days. I cant get a hold of anyone and when i put my social in it says cant access account at this time and hangs up. I need the money... Read more
They froze card
Complaint from Ash6382 on 02 October 2020 about Direct Express.
I have tried to resolve this for 2 days been on the phone for 3 hours one day and 4 hours today the 2nd of oct. I am a little mad as to why they did this and then I... Read more
Cant get my ssi money
Complaint from Sheanamwoods on 01 October 2020 about Direct Express.
Im very very mad my direct express app says my ssi money' 783.00 is on it but when i went to bank to withdrawal it says $0.00 im very pisses and want my money ASAP i am a single mothe... Read more
Lost my card.
Complaint from Dbueno on 30 September 2020 about Direct Express.
I lost my card months ago been trying to call and can't get a live agent to speak to Read more
I basically was robbed April 1st 2020. I was not in Miami or garden Florida? A Daryl called me but i missed his call? No one has called me back since then? My whole monthly check from the VA is... Read more
Somebody stole my money more then once.. THIS YEAR!
Complaint from BAM2592 on 29 September 2020 about Direct Express.
Back in March 2020. Someone stole money from me over 10 times. This time in September 2020. This time was 6 times. Its always overseas. I didnt get my money back Back in March but I got a new card.... Read more
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