Direct Express complaint: Activating card

Complaint from Sharable35 reported on 03 October 2020 about Direct Express

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My complaint:

I have been trying to activate my card for 2 days. I cant get a hold of anyone and when i put my social in it says cant access account at this time and hangs up. I need the money on my card and dont know what to do.

Suggested solution:

Make it to where people can call and talk to someone without going through days of trying.

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