Complaint: They froze card

on 02 October 2020 about Direct Express in category Payment Providers

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My complaint:

I have tried to resolve this for 2 days been on the phone for 3 hours one day and 4 hours today the 2nd of oct. I am a little mad as to why they did this and then I have to wait hours and no one ever comes on. I feel like I could be on there all day and get no answer. I have no money to take care of my son cause of this. You need a better phone time andni am transferring his money to his own account cause you can’t answer ever.

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Justified complaint?

Suggested solution:

They need better people who actually answer the phone so we don't wait 4 hours.

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