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Direct Express complaint: Dispute decline reverse provisional credit after I was scammed and I had my credit card stolen

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Filed 22 Jan 2023 by Sarah

My direct Express card was taken stolen from my purse by an acquaintance by a friend who I trusted he had my PIN number because he had gone with me to the store when I had purchased items he stole my card and withdrew all my money. I immediately call direct Express to file a complaint and went to the police to file a complaint so he could be arrested I did everything that I was supposed to do they did their investigation and they said there was not enough evidence so they’re not going to give me my money and it’s not fair because I was robbed and I did everything I was supposed to do legally so this person could be arrested I was taking advantage of and now direct Express is robbing me again

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