Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Dispute paper work M.I.A.

Complaint from James54 on 10 October 2020 about Direct Express.

Filed a dispute approx Aug 25 2020 have year to recive paper work to reimburse my funds of $500 that was fraudulently takin from my account. Have called and called been transferred to dispute department and on hold for... Read more

Comments: 0
Rating:

Money took out twice

Complaint from Upsetand heartbroken on 10 October 2020 about Direct Express.

On Oct 1 2020 I paid my cell phone bills on Oct 9 2020 direct took 60.97 from my account putting me in the negative I have tried all day to speak to someone with no luck Read more

Comments: 0
Rating:

Card Declined

Complaint from Jennifer1954 on 09 October 2020 about Direct Express.

Card is declined at stores, atm, and online despite being money on account to cover the charges. Can't reach customer service for past 4 days despite being on hold over 1 hour 6 times!! Read more

Comments: 0
Rating:

Cant get my money

Complaint from Alan garceau on 09 October 2020 about Direct Express.

On the 2nd of Oct I went to my bank as usual to pay my Bill's and my card was declined. I called direct express and after an hour on hold I got someone. The person told me my card... Read more

Comments: 0
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Direct express card

Complaint from pnewt1963 on 08 October 2020 about Direct Express.

I called direct express to discuss sum unauthorized transactions and apply for a new card they were rude to me then they froze my card and would not help and they hang up on me want answer the phone... Read more

Comments: 0
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Card not working

Complaint from Ida Borders on 05 October 2020 about Direct Express.

I've called and called no answer been on hold hours and hour scant draw money out Read more

Comments: 0
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Unauthorized transactions (Stolen money)

Complaint from Wally on 04 October 2020 about Direct Express.

Someone hacked my card,and stole over1,000$ in Julyaugust.Direct express is a horrible company.Customer service number is a failure.No email for customers,Website useless,FDIC will not cover losses for unauthorized transactions,Not a member of theBBB,The BBB rates them anFI want my money... Read more

Comments: 0
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