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Direct Express complaint: Customer Svc not working-correct info entered-says info invalid; is not

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Filed 24 Sep 2020 by Elsie

I called 1-866-6063311 to arrange to cancel getting my SocSec funds here and transferring to my checking acct permanently. I was told by both SS and my bank that the process first begins with usdirectexpress. I called several times and it kicks you out. never can transfer to person. Both my SS and card entered were valid. I use a closed cap phone and I can see what I typed. It says no such acct, though I have been using card 6 yrs. I want to get rid of us direct express and start the paperwork by them mailing me the instructions. phone is the only option to get resolved for now.

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