Direct Express complaint: Inability to communicate with Direct Express

I filed a complaint with Direct Express over 2 months ago and have been unable to reach them reassuringly so about my money. I followed the steps they told after being informed of what to do after they’d already started the investigation. Both law enforcement departments, Fayetteville Police department and Durham police department have records of my submissions. Equifax created me a site so that I could monitor their activities with my complaints. They also told me that they would be contacting Direct Express for ation. If you haven’t received that information I was told to tell you that you guys could contact them for ation as well. I’ve waited for months on money that rightfully belongs to me. I was incarcerated at the time of these events. Someone is impersonating me and my money has been defrauded. I’m tired of the hangups when I call and the rerouting. I’m an elder and am being taken advantage of. I’ve texted and emailed you what factual evidence I collect. I don’t have any means of surviving out here without the monies stolen from me. I’ve been with Direct Express for years! I refuse to be taken advantage of. You’ve had more than enough time to resolve this. Please.., just give me the money I worked for.., not someone else..