Direct Express complaint: Unable to get help

Name: Unable to get help
Item: Direct Express
Rating: 1
Author: Andri

Open 17 Sep 2020 249 views Payment Providers

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Filed 17 Sep 2020 by Andri

A FEE HAS BEEN DRAFT EVERY MONTH FOR OVER A YEAR NOW FOR A PAPER STATEMENT THAT I NEVER RECEIVED. CALL OVER THREE WEEK AGO REQUESTING ONE AND STILL HAVING RECEIVE ANY. FORGOT MY PASSWORD ON MY MOBILE APP AND CAN NOT GET ANY RESPONSE TO RECOVER IT. IT KEEP SAYING IT WILL SEND A VERTIFICATION CODE TO MY PHONE AND THAT NOT WORKING. PLEASE HELP ME!!

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Case details

Status: Open
Company: Direct Express
Filed: 17 Sep 2020
Rating: 1/5
Desired resolution: MY CONTACTING ME SOON MY PHONE NUMBER IS (504)270-6544
Problem: Monthly paper statement fee, statement never received
About: paper statement fee
Dealing with it for: 3 weeks

Progress

Filed
Company notified
Company replied
Resolved

17 Sep 2020 Complaint filed and published
17 Sep 2020 Message from Bizzy: we notified Direct Express about this complaint.

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