Card error and slow service
Complaint from Jparnell on 31 August 2020 about Direct Express.
Its taking them over one hour almost two hours and they still haven't answered my call i dont appreciate the slow service Read more
While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jparnell on 31 August 2020 about Direct Express.
Its taking them over one hour almost two hours and they still haven't answered my call i dont appreciate the slow service Read more
Complaint from melissar48 on 28 August 2020 about Direct Express.
Hi I had 11 unauthorized transactions on my Direct Express card, each for $250.00 Direct Express cancelled my card with my permission. But Now I cannot get Customer Service ,so I can report the transactions. Direct Express will not put me through to live... Read more
Complaint from jimmy walker on 24 August 2020 about Direct Express.
i have been dealing with dispute that was just submitted on the 17th of this but i first filed it on th3 4th of aug.. but the rep. didnt file it. $183.54 was charged from a hotel i sent all... Read more
Complaint from Farhiya on 22 August 2020 about Direct Express.
I am my 3 years old daughter’s primary care taker I was getting paid when she lived. My daughter died 05082020, We have a little over 2 thousand On the direct express card When she died. Now direct express won’t... Read more
Complaint from jordandeborah657@gmail.com on 21 August 2020 about Direct Express.
There's money been taken from my account since April 2020 to July 2020 1,492.22. I have been calling direct Express to have the phone hung up on me and no never answered. I live on a fixed income and to... Read more
Complaint from shattis on 20 August 2020 about Direct Express.
So I call direct express on a public phone in a shelter I reside at because I lost my cell phone and wanted to check my balance. Usually the call starts off with the automated menu that resolves the... Read more
Complaint from cbwing12 on 20 August 2020 about Direct Express.
My deposited payment by SS on 8-19-2020 was released to Direct Express account balance is $0 . Can not access any money. Can only call with cell phone for 2 hours, no answer. When... Read more
Complaint from pegiterry61@gmail.com on 19 August 2020 about Direct Express.
Reported suspicious activity on card filled a complaint, was given I minimum about of time to complete, told to call back, in tried for two days n can get thru to no one to resolve this Read more
Complaint from Charlottemata on 19 August 2020 about Direct Express.
I have my account with this company for almost 5 years I have recently have one year that I cannot get no money out of my account due to the fact that I lost my credit card and debit card... Read more
Complaint from Jyoung15963 on 18 August 2020 about Direct Express.
I’ve been calling for almost 2 months now and keep getting all the representatives are busy please continue to hold, this is ridiculous, my sons card has been deactivated for no reason and he needs his benefits and we can’t... Read more
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