While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from PEGGY913 on 18 August 2020 about Direct Express.
I have been trying to reach a live person since Aug 3rd. I have held for over an hour Everytime I try. I can not log into my acct because of old password I can't remember, then I texted to... Read more
Complaint from rld125207@gmail.com on 18 August 2020 about Direct Express.
I initially did a Credit check for a dollar fee,which i was told was refundable,however, scrshin kept taking money from my account. Likewise,i was told by male health progress, male essence that i was purchasing a one-time bottle of... Read more
Complaint from BunnyMitchell on 15 August 2020 about Direct Express.
I had several charges come out of my account. They kept taking different amounts untill all the money was gone. I had to stay on the phone for up to 8 hours a day for several weeks. They make the... Read more
Complaint from My money on 14 August 2020 about Direct Express.
Keep sending me books I didn't order sent them all bk been charging amounts to my card for like 4 months and returning money bk then when I call my card I get the run around for a while mow... Read more
Complaint from Victorianadege9 on 09 August 2020 about Direct Express.
As above. I need to dispute a transaction Read more
Complaint from Grannyfanny on 07 August 2020 about Direct Express.
My card was stuck and no money came out and it still took 500 off my card out of my account now how am i done pay rent Read more
Complaint from zoeytillery@gmail.com on 06 August 2020 about Direct Express.
Didn't give permission to use my car don't know where smoke use my card on three occasions. First is was $4.99 it happened twice on june 1 2020 and the same amount. And the other one is $89.99 on June... Read more
Complaint from bboggs47 on 05 August 2020 about Direct Express.
I received a low balance on 080320. I new there was something wrong, so I went online and checked my purchases. I saw the 9 unauthorized purchases and called Direct Express. I took me over... Read more
Complaint from dawnhelene on 04 August 2020 about Direct Express.
Direct Express sent a Debit Card to an address I no longer resided. The instruction from Social Security was to deposit my benefits into my already active account which I held the debit card. The card was... Read more
Complaint from Christophe on 03 August 2020 about Direct Express.
5332480023969084 card number cash 9n card frozen cant assess declines every time called no answer hold for hours then hung up virus problem theirs not mine call me 6615374703 thank you for your time christophe w... Read more
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