Direct Express complaint: Entire SS deposit missing

Name: Entire SS deposit missing
Item: Direct Express
Rating: 1
Author: Carla

Open 20 Aug 2020 297 views Payment Providers

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Filed 20 Aug 2020 by Carla

My deposited payment by SS on 8-19-2020 was released to Direct Express account balance is $0 . Can not access any money.
Can only call with cell phone for 2 hours, no answer. When I use a land line after answering phone promps I am disconnected each time.
I have filed a complaint with US Treasury and have a reference number

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Case details

Status: Open
Company: Direct Express
Filed: 20 Aug 2020
Rating: 1/5
Desired resolution: Release my funds to me immediately
Problem: Benefit deposit missing, balance shows zero
About: social security deposit

Progress

Filed
Company notified
Company replied
Resolved

20 Aug 2020 Complaint filed and published
20 Aug 2020 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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