Direct Express complaint: Can’t reach anyone

Name: Can’t reach anyone
Item: Direct Express
Rating: 1
Author: Jennifer

Open 18 Aug 2020 259 views Payment Providers

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Filed 18 Aug 2020 by Jennifer

I’ve been calling for almost 2 months now and keep getting all the representatives are busy please continue to hold, this is ridiculous, my sons card has been deactivated for no reason and he needs his benefits and we can’t do anything because the obviously have their phone lines shut off

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Case details

Status: Open
Company: Direct Express
Filed: 18 Aug 2020
Rating: 1/5
Desired resolution: Answer the phone so I can solve my issue
Problem: Phone lines unanswered, card deactivated
About: benefits card
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

18 Aug 2020 Complaint filed and published
18 Aug 2020 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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