Direct Express complaint: My Money was stolen off Direct Express and Cannot Get Agent

Name: My Money was stolen off Direct Express and Cannot Get Agent
Item: Direct Express
Rating: 1
Author: melissa

Open 28 Aug 2020 336 views Payment Providers

Filed 28 Aug 2020 by melissa

I had 11 unauthorized transactions on my Direct Express card, each for $250.00

Direct Express cancelled my card with my permission.

But Now I cannot get Customer Service ,so I can report the transactions.

Direct Express will not put me through to live agent without card number.

I need help ASAP..as SSISSD is my only source of income

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Case details

Status: Open
Company: Direct Express
Filed: 28 Aug 2020
Rating: 1/5
Desired resolution: Answer their phone or call me at my Home phone they have on file.
Problem: Unauthorized transactions, no live agent reachable
About: prepaid benefits card
At stake: $2,750

28 Aug 2020 Complaint filed and published
28 Aug 2020 Message from Bizzy: we notified Direct Express about this complaint.

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