While some customers may still be encountering a bad experience, our sentiment meter has detected a -75% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 15, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 115 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from TAWhite7322 on 14 November 2020 about Direct Express.
My Mom passed away on 8192020. Immediately upon her death these thieves at Direct Express froze the funds and despite sending them information over the past 3 months we have still not received the funds!!! This is unacceptable. THEY ARE... Read more
Complaint from Rharris25911 on 13 November 2020 about Direct Express.
I filed a dispute and sent evidence of my claim over in june they continue to close my case out. when i wanted to call in they froze my account for security reasons unnecessarily. The workers are very... Read more
Complaint from Howell on 11 November 2020 about Direct Express.
My brother who was in a hospitalnursing home and has since deceased was issued a new direct express debit card in January 2020. It was never activated. Since he was not able to activate, I was trying to... Read more
Complaint from Frank Mora on 09 November 2020 about Direct Express.
I’ve been calling everyday for the past two weeks to update my new address information I sent my ID Info to the email they provided me and I just got of the phone with direct espy express after a one... Read more
Complaint from Doug T on 09 November 2020 about Direct Express.
I was forced to have my social security checks directly deposited into the Direct Express Mastercard. I do not know what the PIN number is - I cannot access the funds, I cannot change the pin without knowing the pin.... Read more
Complaint from LonelyGuitarist on 07 November 2020 about Direct Express.
I called to dispute a $39.99 transaction that I didn’t make. I spoke with a representative that then transferred me to a level two representative only to wait nearly an hour with no one ever picking up the phone. Read more
Complaint from Moneyhelp on 06 November 2020 about Direct Express.
My card was lost and l found it and called to tell them. I told them the card was damaged and and they told me that l had to send my birth certificate and social security card. I sent everything... Read more
Complaint from Ron09 on 06 November 2020 about Direct Express.
I’ve sent three forms of identification and they still haven’t released my child funds. The wait time to speak to a representative is over two hours long. Representatives are saying to call social security during a pandemic knowing that social... Read more
Complaint from 621LENNY on 05 November 2020 about Direct Express.
I called the customer service number several times and stay on the line for hours never got no answer I don’t understand this at all I have pending transaction that should have come back to me and I have not... Read more
Complaint from FED UP WITH DIRECT EXPRESS on 05 November 2020 about Direct Express.
I have been using Direct Express for years, NOW I THINK I AM GOING TO SWITCH TO A DIFFERENT CARD. I HAVE BEEN CALLING FOR DAYS NOW, BEEN ON HOLD EACH TIME FOR ANYWHERE BETWEEN 2 -... Read more
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