Complaint: Unprofessional customer service rudeness

on 09 November 2020 about Direct Express in category Payment Providers

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My complaint:

I’ve been calling everyday for the past two weeks to update my new address information I sent my ID Info to the email they provided me and I just got of the phone with direct espy express after a one hour wait simply to get a new email to resend my ID again I asked to speak to a supervisor and they declined I asked for his name lady name and or ID badge he said he can’t give me that Info and said if I had other questions I said yes then he hung up on me.

0 0 vote
Justified complaint?

Suggested solution:

By simply sending me my new direct express card to my new address and stop being so rude and giving me the run around

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