Complaint: Direct Express Card Money

on 11 November 2020 about Direct Express in category Payment Providers

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My complaint:

My brother who was in a hospitalnursing home and has since deceased was issued a new direct express debit card in January 2020. It was never activated. Since he was not able to activate, I was trying to find out what the balance was on the card and have that go towards his expenses and now burial. I have called the advocacy group 313-222-3435, direct express 888-741-1115 with no results since January 2020. Advocacy Group said someone would call back, escalated to management and still nothing. Card should have substantial amount of money on it.

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Justified complaint?

Suggested solution:

Provide activity on the Debit Card and current balance.

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