Direct Express complaint: Rude customer service

Name: Rude customer service
Item: Direct Express
Rating: 1
Author: Rodnisha

Open 13 Nov 2020 173 views Payment Providers

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Filed 13 Nov 2020 by Rodnisha

I filed a dispute and sent evidence of my claim over in june they continue to close my case out. when i wanted to call in they froze my account for security reasons unnecessarily. The workers are very angry and unable to assist.

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Case details

Status: Open
Company: Direct Express
Filed: 13 Nov 2020
Rating: 1/5
Desired resolution: They never sent paper work over for me to respond with my evidence then eventually close my case out.
Problem: Dispute closed and account frozen
About: charge dispute

Progress

Filed
Company notified
Company replied
Resolved

13 Nov 2020 Complaint filed and published
13 Nov 2020 Message from Bizzy: we notified Direct Express about this complaint.

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